Questions
Questions managers and hosts ask
How long is a room out of order?
It depends on the method, the number of rooms and what the inspection finds. The plan states the time before any work starts, and the report says when the room may return.
Do you treat the whole property?
No. We inspect the reported room, the rooms beside, above and below it, and anything else the inspection points to. A report is a recommendation, and you decide the scope.
Can you come at night?
Our hours are 6 a.m. to 10 p.m. A text sent after 10 p.m. is answered at 6 a.m., and we don't schedule rooms for the middle of the night.
Do guests have to move their belongings?
A guest in the room is the manager's call, not ours. We can inspect a vacant room first. If a guest has moved, we ask that nothing leave the room until we've looked.
Is your product safe for the next guest?
We can't call any product safe. Licensed applicators follow the label, we tell you which areas stay closed and for how long, and we send our product list before the visit.
Will one visit be enough?
Usually not on its own. Bed bugs vary by room and by method, so every plan includes a follow-up inspection, and the report says what happens if we find activity again.
Does the report satisfy an insurer or a brand audit?
The report documents what we found and what we did. It is not a guarantee, and whether it meets a particular insurer's or brand's standard is for them to say.
What do you need from us on the first call?
The room number, the floor, when it was reported and the next check-in. No guest names. If you can text a photo of what was found, send it to the same number.
Another question?
Call or text the manager line. A person reads every message from 6 a.m. to 10 p.m.