“I texted a room number and had a call back before my next walk-through. The report was addressed to me and to nobody else.”
Tuyet L.Assistant general manager, 90-room hotel
Bed bug response · Las Vegas
A bed bug report, handled quietly.
For hotel managers and short-term rental hosts. We inspect the room, treat what we find, and tell you in writing when it can go back on sale.
One hour
Call back, 6 a.m. to 10 p.m., every dayPlain van
No lettering, no logo on the crew
The room turn
A checklist housekeeping can follow
We send this with the confirmation, before anyone opens the door. It keeps the room, and the problem, where it is.
Before we arrive
The front desk and housekeeping do four things and nothing more.
Mark the room out of order and assign no one to it
Leave the bed, linens and drapes as the guest left them
Don't vacuum, spray or carry linens down the hall
Give us the room number and floor, never the guest's name
In the room
We work from the bed outward, then check the rooms on each side.
Inspect the bed, headboard, nightstands and luggage rack
Check the walls and floor shared with the rooms beside, above and below
Treat what we find, and name the method in the report
Bag and move nothing until we say it can move
Before it goes back on sale
The room stays out of order until you have read the report.
We re-inspect at the interval written on the report
The report goes to the manager you name, and no one else
Linens return only after the room is released in writing
A new guest can bring bed bugs in, so we leave a monitoring note
Every room and every method is different. The report for your room says what applies.
The inspection
Where we look first
A bed bug report starts with the bed, and the walls and furniture within an arm's reach of it.
- 1
Headboard and the wall behind it
Where the frame meets the wall, and the back of the board if it lifts off.
- 2
Mattress seams and the box spring
Piping, tags and the seam along the foot of the bed, with the mattress turned.
- 3
Nightstand and lamp base
Drawer joints, the underside, and anything stored in or beneath it.
- 4
Window frame, sill and blinds
The sill, the frame and any drapery track above the bed, where fabric folds against a wall.
- 5
Baseboard along the bed wall
The gap where the baseboard meets the floor, followed along the wall to the next room.
The promise
A response time we can keep
We promise what a small crew can do every day of the week, and we say plainly what we can't.
| We commit to | We don't promise | |
|---|---|---|
| The call back | We commit toA person calls back within one hour, 6 a.m. to 10 p.m., every day | We don't promiseA call at 2 a.m. A text after 10 p.m. is answered at 6 a.m. |
| The visit | We commit toA date and an arrival window, given on the call back | We don't promiseAn arrival time before we know the floor and the room count |
| What we find | We commit toA written report for every room we inspect | We don't promiseA verdict by phone before we have seen the room |
| The treatment | We commit toA plan that names the method and the rooms it covers | We don't promiseThat one visit is enough. A follow-up inspection is part of every plan. |
| Back on sale | We commit toA date the room may return, in the report | We don't promiseThat no later guest will bring bed bugs in |
Discretion
Nobody at the front desk needs to know
A guest's room number is not for the lobby, and a property's name is not for its neighbors. We plan each visit so the work happens behind the scenes.
Our van carries no lettering and our crew wears plain navy polos with no logo
We enter by the service door and ask for the manager by name, not the front desk
Reports go to the manager or owner you name, and no one else gets a copy
We don't discuss a room, a guest or a property with anyone outside the booking
Texts use the room number only, never a guest's name
On file
What a risk manager asks for
Have the paperwork before the first visit. We send what you need to your property manager or booking platform.
Licenses
Pest control operator
NV Lic. 000000 · Nevada Department of Agriculture
Can apply pesticides for hire in Nevada
Insurance
General liability
Certificate of insurance on request
Sent to a hotel's risk manager or a host's platform on request
Sent on request
Certificate of insurance
Addressed to your property or platform
A sample room report
What each report lists, with the guest's details left out
Our product list
Every product we may use, so you can review it first
From the properties
What managers and hosts say
“She told me which two of my four units to inspect and which to leave alone. The checklist is taped inside my laundry closet now.”
Shirin A.Short-term rental host, four units
“The checklist changed how my team strips a room. We stopped carrying linens down the hall, and the questions from guests stopped.”
Wafa K.Director of housekeeping
Sample reviews.
Where we go
The resort corridor, Downtown and east to Henderson
One small crew, so we plan routes by property. Tell us the address and the check-in times when you call.
Resort corridor and Downtown
- Las Vegas Strip
- Downtown Las Vegas
- Arts District
- Chinatown
- Medical District
- Huntridge
- Charleston Heights
North Las Vegas
- Craig Ranch
Henderson
- Horizon Ridge
We don't take rooms outside Clark County, and we don't treat cars, boats or RVs.
Questions
What managers and hosts ask first
How long is a room out of order?
It depends on the method, the number of rooms and what the inspection finds. The plan states the time before any work starts, and the report says when the room may return.
Do you treat the whole property?
No. We inspect the reported room, the rooms beside, above and below it, and anything else the inspection points to. A report is a recommendation, and you decide the scope.
Can you come at night?
Our hours are 6 a.m. to 10 p.m. A text sent after 10 p.m. is answered at 6 a.m., and we don't schedule rooms for the middle of the night.
Do guests have to move their belongings?
A guest in the room is the manager's call, not ours. We can inspect a vacant room first. If a guest has moved, we ask that nothing leave the room until we've looked.
Is your product safe for the next guest?
We can't call any product safe. Licensed applicators follow the label, we tell you which areas stay closed and for how long, and we send our product list before the visit.
Will one visit be enough?
Usually not on its own. Bed bugs vary by room and by method, so every plan includes a follow-up inspection, and the report says what happens if we find activity again.
Reach the manager line
Send us the room number
A person reads every message from 6 a.m. to 10 p.m. Leave the guest's name out and we'll start with the room.
Call or text(702) 555-0103
Hours
- Monday – SundayToday
- 6 a.m. – 10 p.m.
A text sent after 10 p.m. is answered at 6 a.m.